In short

We collect what you type into our forms, your floor plan if you use Design my home, and basic website usage.
We use it to call you back, make and send your designs, and improve the website and our ads.
AI providers process your plan to make your views. With your name and contact details removed, we may also use plans and designs to improve our service.
Some providers store data outside India, such as in the United States.
Ask us to see, correct or delete your data, or stop using it, at support@barebase.in. Reply STOP to end WhatsApp messages.

Who we are

Barebase, #202, Second Floor, Ahuja Chambers, Kumarakrupa Road, Madhava Nagar, Bengaluru, Karnataka. We decide how your personal data is used, so under India’s Digital Personal Data Protection Act, 2023 we are the “data fiduciary”. Contact us about your data at support@barebase.in or +91 81052 87610.

What we collect, and why

We only ask for what we need for each purpose.

When	What we collect	Why
Consultation or enquiry form	Name, phone, email (optional), WhatsApp consent, what you need, property type, locality, budget range, possession timing, your message	To call you back, message you on WhatsApp about your enquiry, prepare for your consultation and, if you go ahead, plan your project
Design my home	Floor plan image, styles you picked, property type, locality, budget range and possession timing (optional), name, mobile number, WhatsApp consent, the terms version you accepted	To make your 3D concept views, have a designer check them, send them to you on WhatsApp and talk to you about them. Without your name or contact details, to improve our design tools and show examples of our work
Every visit	Pages viewed, clicks, device and browser type, referring site, campaign tags (utm, gclid, fbclid), approximate location from your IP address	To keep the website working and secure, stop spam, and understand which pages and ads help people

We don’t ask for and don’t want ID numbers, bank details or documents such as sale deeds. If your plan shows a name or address, you can crop it out before uploading.

Design my home in detail

When you send a request:

Your browser shrinks your plan and uploads it straight to our storage.
Our image service sends the plan and your chosen styles to an AI image provider (for example, OpenAI) to make the views. OpenAI states that data sent through its API is not used to train its models by default and is kept for up to 30 days for abuse monitoring.
The views, your name, number and request details go to minERP, our internal system, where a designer checks them. Nothing is sent to you until a designer approves it.
The approved views are sent to you on WhatsApp, and our team follows up about them.

Our team may use what you tell us to prepare your consultation. We may also use plans and designs, with your name and contact details removed, to improve our design tools and to show examples of our work. We don’t sell your personal data.

We share personal data only with providers who process it for us under contract, and only what they need:

Hosting and security: Vercel (website and forms), Cloudflare (the check that you’re not a robot, if shown).
Design my home: our image service’s cloud storage, and AI image providers such as OpenAI.
Running our studio: Google Workspace (email and lead records), Slack (team notifications), minERP (our internal system).
Messages: WhatsApp (Meta), when you opted in.
Analytics and advertising: Google Analytics and Tag Manager, Meta Pixel, Microsoft Clarity. With Meta’s Conversions API we send a scrambled (hashed) form of your phone, name and email so Meta can measure our ads; Meta cannot read the original.

We may also share data when the law requires it, for example with a court or government authority. We don’t sell personal data.

Data stored outside India

Some providers, including OpenAI, Vercel, Google, Meta and Slack, may store or process data outside India, for example in the United States. Indian law allows this unless the government restricts transfers to a particular country; we follow any such restriction.

How long we keep it

Enquiries and Design my home requests: for up to 12 months after our last conversation with you, then deleted, unless you become a client.
Floor plans and generated views: on the same basis, or sooner if you ask.
Clients: for the project and as long as tax and contract law require after it ends.
Records of consent and security logs: for at least one year, as the law requires.

Where the law requires notice before deletion, we will message you at least 48 hours before.

Your rights and choices

You can ask us to:

tell you what personal data we hold about you, how we use it and who we have shared it with;
correct, complete or update it;
delete it, unless the law requires us to keep it;
stop using it, by withdrawing your consent. This is as easy as giving it: write to support@barebase.in or message us on WhatsApp. Reply STOP to end WhatsApp messages;
let someone you nominate exercise these rights if you die or become unable to.

Withdrawing consent doesn’t affect what we did before, but we may no longer be able to make or send your designs. You can block analytics and advertising cookies in your browser settings.

Keeping it safe

Data is sent over encrypted connections. Floor plans are kept in private storage or at unguessable addresses, and are never linked from the website or search engines. Access to leads and plans is limited to the team who need it. Secret keys stay on our servers and never reach your browser. If a breach affects your data, we will tell you and the authorities as the law requires.

Children

Our forms and Design my home are for adults. We don’t knowingly collect personal data from anyone under 18. If you think a child has sent us their details, contact us and we will delete them.

Questions and complaints

Write to support@barebase.in, call +91 81052 87610, or post to Grievances, Barebase, #202, Second Floor, Ahuja Chambers, Kumarakrupa Road, Madhava Nagar, Bengaluru, Karnataka. We acknowledge within two working days and aim to resolve your request within one month. If you aren’t satisfied with our answer, you can complain to the Data Protection Board of India.

Changes to this policy

We update this policy when what we collect or how we use it changes. The date at the top shows the latest version. If a change affects how we use data you already gave us, we will tell you and ask again where the law requires it.

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